Freshservice

Read Freshservice tickets, their conversations, and the agent roster.

Connect Freshservice with an agent API key to list and read service-desk tickets, their reply threads, and agents.

Connect

Credential field	Required	Where it comes from
API key (API_KEY)	Yes	A Freshservice agent API key, sent as Basic auth with password X.

Setting	Required	What it is
Service URL (SERVICE_URL)	Yes	The Freshservice instance's base address, e.g. https://acme.freshservice.com.

Tools

Tool	Access	What it does
List tickets (yekar.freshservice.list-tickets)	Read	List service-desk tickets, filterable by status, requester and update time.
Get ticket (yekar.freshservice.get-ticket)	Read	Read one ticket, optionally with its conversation thread.
List agents (yekar.freshservice.list-agents)	Read	List the service desk's agents.

Notes

• In Freshservice, open Profile settings and copy Your API key.
• The connection needs the instance URL too, e.g. https://acme.freshservice.com.